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Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
BT Compute offers dedicated and expert data centre services delivered from our state-of-the-art centres in Dublin and Belfast.
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
Sustainability offers significant opportunities for both your organisation and the environment.
You can never eliminate risk entirely. It has always been part of doing business.
Efficiency improvements usually take place at a department or line of business level
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
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BT ticks all boxes for pharma company
Headquartered in Dublin with offices in 37 countries, ICON has grown over 25 years to become a world-leading Clinical Research Organisation (CRO) Multinational pharmaceutical companies rely on ICON to conduct clinical trials that lead to the development and commercialisation of new drugs, fulfilling complex regulatory requirements needed to get their products approved and reimbursed.
BT unifies Nutreco communications in the cloud.
BT has secured a contract with Nutreco, a global leader in animal nutrition and fish feed, for the delivery of a complete, cloud-based, unified communications and collaboration (UCC) solution.
Goethe-Institut learns the language of worldwide communications.
The Goethe-Institut needed a network, on which its critical business apps could depend, across 98 countries. Having first tried a combination of three regional suppliers, it chose to eliminate management problems by partnering with BT as its single worldwide service provider.
Kleinwort Benson Investors
Cloud telephony ticks all boxes
The global financial services company took a cloud telephony solution from BT when it moved into new premises, saving money and simplifying administration.
Cloud company finds perfect host with BT
Dublin-based Savenet Solutions has been providing cloud backup, disaster recovery and storage solutions since 2005.
Bosch Communication Center
International business process outsourcing company grows with a high-speed BT network
Established in 1985 as a monitoring center and provider of communication services, today Bosch Communication Center is a leading international provider of business process outsourcing services. A division of Bosch Security Systems, it employs some 5,000 associates in Europe, Asia, and South America.
Solid BT partnership drives SaaS model
For over 15 years TotalMobile has been providing highly specialised mobile services to local government and the NHS in the UK. As smartphones became more ubiquitous and sophisticated, so too did TotalMobile’s applications. Nurses, for example, take case notes on patient visits, accessing photographs for a visual record of how well a wound has healed since the last call.
Cloud pioneer grows with BT partnership
Irish software company Marrakech was ahead of its time selling Software-as-a-Service (SaaS) before the term was even coined. By the middle of the last decade it was linking buyers and suppliers in an end-to-end process that went from procurement to invoicing through an online hub. High profile enterprise customers like Tesco, the BBC and Ardagh Group signed up for its services.
BT provides bedrock for new cloud business
Having identified a gap in the market for providing cloud solutions to small and medium-sized businesses, Jonathan Browne established MyCloud, a fully Irish owned company and subsidiary of Gemini Technology that began developing an Infrastructure-as-a-Service (IaaS) solution.
Bank of Ireland
Sign of the times
In a revitalised banking sector, where competition is rife and the need to differentiate greater than ever, Bank of Ireland was looking to improve the customer experience at the point where people first interact with the bank. To showcase new ideas and technologies, it focused on upgrading its branch in Dublin City University (DCU), targeting a student population that has always been a key customer demographic.
BT is destination of choice for Tourism Ireland’s private cloud
Tourism Ireland was established under the framework of the 1998 Good Friday Agreement, jointly funded by the North and South to market the island to global tourism consumers. A decade of growth saw offices open in 13 countries, putting a strain on the IT infrastructure that was run primarily out of its Dublin headquarters. A small team of four IT people struggled to stay on top of internal IT requirements as well as its public facing websites.
BT is perfect procurement partner
The leading provider of post-production software to the film, video and broadcast industry, Avid Technology runs a logistics operation out of Dublin, Ireland, serving customers and resellers throughout the EMEA (Europe Middle East and Africa) region. Central to its proposition is qualifying hardware with the performance specification to run its software. This underwent a radical chance 15 years ago when Avid made its products available for PCs as well as Apple computers.
BT manages pan-European move to IP telephony
Ingersoll Rand is a diversified industrial company with global operations and complex information and communication requirements. As part of its worldwide strategy to move to an IP infrastructure, the decision was taken to upgrade its telephony infrastructure from traditional TDM across Europe to one platform – IP Telephony - designed and delivered by a single service provider.
Convergence drives improved efﬁciency, enhanced customer service and business growth
BT networked IT services help Danske Bank transform the operating model of its Irish subsidiaries to support its ‘One Group – One System’ vision.
UPMC Beacon Hospital
BT delivers critical connection.
Beacon Hospital is operated by UPMC (University of Pittsburgh Medical Centre) and one of Ireland's leading full-service hospitals. The Dublin site had an IP network that provides telephony to 900 people and data services to around 1,000 users, including patient access to the internet.
Institute of Chartered Accountants Ireland
Single solution for complex needs.
Serving the needs of 18,000 members and 5,000 students, Chartered Accountants Ireland is the largest accountancy body in the country. When it moved to a new, purpose built-HQ in Dublin, John Patton, Director of IT services, saw an opportunity to deploy a state-of-the-art IP network that could accommodate the organisation’s diverse requirements.
Emergency Call Answering Service
BT provides Ireland with “life critical” service
In 2007 the Department of Communications, Energy and Natural Resources carried out a commercial tender process to find a solution provider to build and run the country’s Emergency Call Answering Service (ECAS). The ECAS answers calls made in the Republic of Ireland to the pan-European emergency service number, 112, and to the traditional 999 number.
A growing business partnered with BT to extend its European footprint and build a more efficient call centre network.
A global leader in delivering payment solutions, Elavon had to extend its infrastructure to bring a newly acquired credit card business into its corporate network. Call centres in Frankfurt and Warsaw needed to become part of its European footprint.
University College Hospital Galway
Voice over IP migration proves popular with employees
University College Hospital Galway (UCHG )is one of the major academic teaching hospitals in Ireland. On site, around 2,500 health service professionals had been using a telephone system made up of integrated PBX hardware that was starting to show its age.
Strategic partnership provides business critical infrastructure.
Delta Index, the leading share trading company in Ireland, was looking for ways to differentiate in an increasingly competitive market. To achieve its strategic goals it had developed a core trading platform to better service its customers. But to activate the new platform it needed to move from renting the trading technology out of a hosted environment in the UK to a resilient and reliable infrastructure in Ireland.
Alliance gets Ethernet agility
For NATO, information and the ability to share it efficiently and securely is crucial to 21st century operations and political decision-making. A leading edge network delivered by a trusted global service provider is essential for that, but the flexibility offered by Ethernet-based technology was sought.
Air China offers its customers local language call handling in Europe using BT Inbound Contact global
Top international airline, Air China, employs around 23,000 people and serves 70 domestic and 36 foreign cities. It is a member of the Star Alliance and engages in code sharing co-operatives with over twenty prestigious airlines worldwide.
Avaya multimedia contact centre from BT means AmicusHorizon can cost effectively offer customers greater choice
One of the largest UK housing associations, AmicusHorizon manages over 28,000 homes across the south and south east of England including London. The company has a passion for service excellence, regularly engaging with its residents to identify opportunities for business improvement.
Specialist BT knowledge helps a major independent UK gas services company capture and respond to lost incoming calls Offices worldwide
A faulty boiler may be an inconvenience for some, but for the elderly and the vulnerable it can be a genuine emergency. As the largest independent gas service, maintenance and installation company in the South of England, Swale Heating takes that issue very seriously.
BT integrates Avaya Aura® Contact Center with Verint Impact 360 and Siebel CRM to create a virtual solution for Transform Sandwell
A thriving, sustainable, optimistic and forward-looking community – that’s where Sandwell Council aims to be in 2020. Powering that journey is one of the UK’s most exciting regeneration programmes, with well over £1 billion of inward investment. It’s a significant undertaking. Nearly 300,000 citizens give Sandwell the fourth highest population density of 34 districts in the West Midlands.
High Street TV
One-stop-shop seals the deal for multi-channel retailer.
High Street TV is a multi-channel retailer that specialises in sourcing and supplying the latest innovative products from around the world. Its product range, which includes health and fitness, personal care, homeware, and DIY items, is available through many well-known high street retailers, as well as via 84 media channels, including SKY channel 648 and Freesat channel 821.