BT and Avaya

Working in partnership for over 20 years, our
combined strengths currently offer some of the
most robust and flexible Unified Communication
and Collaboration (UC&C) solutions in the Irish

Optimise your communications with One Enterprise Avaya. Watch our demo to find out more.

What are the BT and Avaya Propositions?

Unified Communications and Collaboration and Telephony:

Conferencing, presence, instant messaging, web collaboration and video, all accessed from the desktop, using open standards that integrate with third-party solutions.

Customer Contact:

Multi-channel products to meet changing customer expectations, with detailed analytics, performance management and integration with CRM for a complete customer view.

Self-Service Contact:

Automated inbound and outbound services over multiple media channels provide solutions for any type of customer service.

Seamless Contact:

Improve first contact resolutions with multi-channel connections to agents or experts that include video, web chat and social media.

The benefits of BT and Avaya


Our telephony, messaging and conferencing solutions enable your employees to work together more effectively, even when they're in different locations.


BT and Avaya can give your business a solution that scales up or down to meet changing business needs.


Quick and easy access to real-time communications and collaboration tools will transform your business at an affordable price.


Any device over any connection can leverage our suite of UC&C solutions, from the desktop in the office to a mobile device out on the road.

Why BT and Avaya?

  • 1

    We have provided some of Ireland’s leading businesses with solutions, including Bank of Ireland, Genworth and Glanbia.

  • 2

    We operate together in over 170 countries with Avaya as a primary BT partner across Ireland, the UK and EMEA (Europe Middle-East and Africa).

  • 3

    We both pursue open standards to make our solutions easy to integrate and simple to access.

  • 4

    We have the technical skills to meet any challenge. BT has a fully accredited Avaya support team and is the largest Avaya Platinum Partner outside of the US.