Products & Services
Customer Contact Management
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Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
BT Compute offers dedicated and expert data centre services delivered from our state-of-the-art centres in Dublin and Belfast.
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
Sustainability offers significant opportunities for both your organisation and the environment.
You can never eliminate risk entirely. It has always been part of doing business.
Efficiency improvements usually take place at a department or line of business level
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
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BT and Cisco
Designing and delivering solutions in partnership for over 25 years, our combined network expertise and Unified Communications & Collaboration (UC&C) portfolio can be aligned to meet any organisation’s strategic goals.
What are the BT and Cisco Propositions?
Unified Communications and Collaboration and Telephony:
Combine Cisco’s collaboration tools, BYOD (bring Your Own Device) solutions and web conferencing services, with BT’s network capability for the most complete execution of a UC&C strategy.
Keep costs down with a reliable and efficient alternative to building, managing and maintaining your own Contact Centre solution. A BT and Cisco Contact Centre is faster at first contact resolution; more successful at up-sell/cross-sell conversions, and more effective at reducing contact abandon rates.
Networking, Application Acceleration and Mobility:
As organisations become more connected, BT and Cisco offers an unrivalled breadth of skills and a rich portfolio of products and services to support business critical issues such as pervasive connectivity, mobility, security and application performance.
As the data centre becomes the fulcrum for cloud services, BT and Cisco provides compute solutions for every stage of the cloud journey. Move from siloed IT environments to an integrated platform that will give your business the agility it demands.
Build a sustainable and resilient business using BT and Cisco’s portfolio of embedded security and risk management products. From comprehensive cyber security solutions to pay-as-you-go web products, every option and price point is covered.
The benefits of BT and Cisco
With BT’s world-class global networks and Cisco’s excellence in network and IT service provision, customers benefit from best-of-breed, end-to-end solutions.
Our combined portfolio covers every type of solution, from the desktop to the data centre, from UC&C to a fully managed Contact Centre.
Two companies with a global footprint, our combined expertise can seamlessly meet a client’s strategic goals whether it’s in one country or 100.
A rich mix of desktop solutions combined with network know-how will enable you to unlock the collaborative power of UC&C.
We operate in over 170 countries and have been designing and delivering customer solutions together for over 25 years.
We can provide maintenance services ranging from break fix to a fully managed service.
We have the technical skills to meet any challenge. BT is one of only four Cisco Global Certified Partners and has won the Cisco Ireland Gold Partner of the Year Award five out of the past six years.
We scored 96 per cent in the most recent Cisco Customer Satisfaction Survey.