Products & Services
Customer Contact Management
- BT Cloud Contact
- BT Onsite Contact
- BT Optimise Contact
- BT Onsite Contact Avaya
- BT Onsite Contact Cisco
- BT Onsite Contact Genesys
- BT Auto Contact
- BT Internet Connect
- BT IP Connect Global
- BT IP Connect Ireland
- BT Connect Applications
- BT Ethernet Connect
Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
BT Compute offers dedicated and expert data centre services delivered from our state-of-the-art centres in Dublin and Belfast.
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
Sustainability offers significant opportunities for both your organisation and the environment.
You can never eliminate risk entirely. It has always been part of doing business.
Efficiency improvements usually take place at a department or line of business level
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
- Media Centre
- BT Blog
- BT Ireland Wholesale
BT Ireland Launches Enhanced Networking Solutions for Business
BT Connect portfolio now incorporating ‘Ethernet in the First Mile’
BT Ireland today officially unveiled its latest BT Connect portfolio of networking solutions for business with the new addition of Ethernet in the First Mile (EFM), a symmetric and reliable business class access solution that takes advantage of BT’s recent significant investment in extending its network across the Republic of Ireland.
Via BT’s multi-service access facility, EFM offers customers the ability to combine multiple ethernet-based services with a single access connection at sites that previously could only be reached via legacy access technologies. This offers customers the option to support more business locations with the added back up of BT’s high performing network services.
With the availability of EFM, BT customers will have better access to cloud and centralised services, in addition to enjoying a more affordable, proven and reliable service solution at more site locations than was previously possible.
EFM etherways are available across the Republic of Ireland via 85 locations linked to BT’s continued rollout of Local Loop Unbundling (LLU) exchanges nationwide. With traffic prioritisation and business class service level agreements as standard, EFM is a substantial addition to the existing multi-service BT Connect portfolio.
Commenting on the new BT Connect portfolio Shay Walsh, MD of Business, BT Ireland said,
Since launching our original portfolio in March last year, we have seen customers who updated their network, transform their network performance, making major improvements in efficiency and output through our suite of services. The addition of EFM now offers our customers even more intelligent networking access options, enabling them to avail of the existing service levels and traffic prioritisation features at more of their sites.
Ultimately, with the addition of EFM, BT Connect customers will now enjoy multi-service access through one single BT connection, in turn reducing access costs and receiving greater resilience, speed and service availability.
BT Connect customers can also avail of the BT Connect IQ evaluator; a bespoke tool that allows Chief Information Officers to assess and improve their network’s intelligence. The tool enables CIOs to conduct a maturity rating of their network and find ways to fine-tune their networking solution to best align it with their business strategy. The output also allows them to benchmark their network against their competitors’ and offers a network IQ roadmap designed to identify between customers “current” and desired “future” state. With the BT Connect IQ Evaluator CIO’s will be able to plan for the unexpected and operate in a more effective way, helping their business compete more effectively in global markets.
Full details of the BT Connect networking portfolio can be found at www.btconnect.ie