Northern Ireland to benefit as BT creates 35 new jobs in Belfast

September 24th 2015

BT today announced that it is to create 35 new jobs in Northern Ireland.

The new roles will be based in BT Flex, BT’s contact centre operation in Riverside Tower in Belfast, and will include full-time and part-time customer service advisor roles. 

BT Flex first opened in Northern Ireland in 2012, a unique concept for BT Group that was set up to be a highly skilled, flexible resource centre that can provide extra capacity to different parts of the company quickly and help enhance the service BT provides to its customers.  The additional 35 new roles announced today will bring the total number of people employed in the BT Flex centre to 447, an incredible increase on the original 120 roles announced in 2012. 

Alex Crossan Managing Director, BT Networks Northern Ireland said:

This is an exciting time at BT.  Innovation is happening right across our business, from fibre broadband to sports broadcasting and cloud computing.  To align with this innovation, BT continues to invest in its customer service, and we’re delighted that Northern Ireland will benefit from this expansion, given the competition that exists across the globe for foreign direct investment.”

Welcoming the announcement, Alastair Hamilton, Chief Executive of Invest Northern Ireland, said:

Invest NI provided financial support when the BT Flex centre was created and this further expansion is a strong endorsement, not only of its success, but of the skills, work ethic and customer service focus of the Northern Ireland workforce. BT is the latest significant investor to find that providing customer facing business service solutions from a Northern Ireland base can result in a high quality, value added experience for both the investor and the customer alike". 

BT plans to complete the recruitment process for these roles by November 2015.  BT Flex will be exhibiting at Festival of Icons on Saturday 26th September where interested parties can find out more about the roles. In addition, more information is available at or by directly emailing