Products & Services
Customer Contact Management
- BT Cloud Contact
- BT Onsite Contact
- BT Optimise Contact
- BT Onsite Contact Avaya
- BT Onsite Contact Cisco
- BT Onsite Contact Genesys
- BT Auto Contact
- BT Internet Connect
- BT IP Connect Global
- BT IP Connect Ireland
- BT Connect Applications
- BT Ethernet Connect
Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
BT Compute offers dedicated and expert data centre services delivered from our state-of-the-art centres in Dublin and Belfast.
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
Sustainability offers significant opportunities for both your organisation and the environment.
You can never eliminate risk entirely. It has always been part of doing business.
Efficiency improvements usually take place at a department or line of business level
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
- Media Centre
- BT Blog
- BT Ireland Wholesale
BT Cloud Voice
Hosted telephony solution that brings cloud benefits to voice and Unified Communication and Collaboration (UC&C) services
What is BT Cloud Voice?
A hosted PBX solution, BT takes telephony to the cloud to simplify communications while empowering your business with Unified Communications and contact centre capabilities.
Managed by BT as a pay-as-you-go service, it turns communications into an operational rather than capital cost while giving you the resilience and flexibility you need to support a fast changing business.
To stay competitive in an increasingly connected world, organisations need cost-effective telephony that offers more features and functionality. Not only does BT Cloud Voice achieve this, it provides a stepping-stone to Unified Communication and Collaboration (UC&C) services that are more complex and costly to run on premise.
How do you start?
Depending on where you are in your business lifecycle – looking to replace an end-of-life PBX, for example, or needing a new one to support a greenfield site – BT Cloud Voice is an easy step to take. Hosted and managed by BT, you relieve your organisation of the time and resources needed to manage it internally.
The benefits of BT Cloud Voice
Delivers all the standard telephony features plus a suite of UC&C tools and contact centre functionality, all from BT’s robust cloud platform.
You can concentrate on your core business while BT takes care of managing all the complexity around your changing communication requirements.
As a cloud service, telephony and UC&C becomes an operational rather than capital cost with no extra charges for “adds, moves and changes”.
Running from multiple geographically resilient data centres, BT Cloud Voice ensures uptime for a critical business service.
Our cloud platform, network capabilities, and appetite for innovation make BT the perfect host.
Our legacy is voice. We have decades of experience which means your voice services are always in the best hands.
Our BT Cloud Voice solution is one component in a suite of Cloud Contact Centre services that can be “switched on” when you want.
Our approach links old and next-generation services seamlessly to protect existing investments and get the most out of new ones.
Our services are available to any business with any infrastructure because we facilitate multiple network access points including PSTN, ISDN and SIP.
Our end-to-end capability means that BT can be your trusted partner to future-proof all your communication needs.