Products & Services
Customer Contact Management
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Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
BT Compute offers dedicated and expert data centre services delivered from our state-of-the-art centres in Dublin and Belfast.
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
Sustainability offers significant opportunities for both your organisation and the environment.
You can never eliminate risk entirely. It has always been part of doing business.
Efficiency improvements usually take place at a department or line of business level
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
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A Unified Communications and Collaboration
(UC&C) platform for new ways of working
What is BT One?
A suite of BT communication services that transform the way you work. By unifying voice (fixed and mobile), instant messaging and collaboration tools like video, you can boost efficiency, simplify operations, cut costs and get closer to customers and suppliers.
Taking telephony services onto our data network is the first step in convergence. It can transform an organisation and deliver immediate returns in cost-savings and efficiencies. Long term, it sets you on course for Unified Communications and Collaboration.
BT One Voice – A single global service that cuts costs dramatically by consolidating voice and data onto one network.
BT One Voice SIP trunking Ireland – Enables access to Unified Communications and Collaboration services.
BT Inbound Contact – Handle customer calls more effectively, increase loyalty and maximise your resources.
BT Telenumbers – Choose a number plan and call charges that meet your business needs.
Transform the way you work using a seamless suite of communication tools that will connect you to your colleagues, customers, suppliers and partners. Integrating features like instant messaging, presence, voice and video conferencing will save time and money and increase productivity.
BT One Collaborate – A BT portfolio of products that include audio, video, web and streaming services.
BT One with Microsoft – A perfect combination of network and applications that extends from the desktop to the data centre to offer a range of UC&C solutions.
BT One with Cisco – A partnership that offers the most complete UC&C solution in terms of functionality and security.
BT One with Avaya – The partnership behind some of the most cost-effective and flexible UC&C products in Ireland.
BT Cloud Voice – A hosted telephony solution with UC&C and contact centre capabilities.
As every business becomes a connected business , faster and more effective communications are a way to achieve competitive advantage. BT One future-proofs businesses in a fast changing world, delivering cost savings, greater efficiency and increased productivity along the way.
How do you start?
The good news is that BT One is not an all or nothing investment. Because BT recognises that organisations are at different stages with their communications infrastructure, any entry point can be facilitated to gradually explore the full range of Unified Communications and Collaboration tools in BT One. Other BT products, One Voice, One Voice SIP trunking, Conferencing and Video are stepping-stones on the journey.
The benefits of BT One
By integrating fixed, mobile and conferencing solutions on one integrated platform, you can move seamlessly between communication tools, driving productivity and encouraging faster decision-making.
Consolidate and simplify all communication and provide multi-site organisations with a cost-effective platform that will change the way people work.
Get more from a multi-site organisation by empowering dispersed teams with tools to help them collaborate and work more effectively together. Speed up decision-making, close deals faster, and complete projects more quickly.
Transform customer and partner relationships by bringing them closer to your business through more channels of communication for better service and support.
Our product portfolio offers an entry point for every organisation wherever you are on the Unified Communications journey.
Our end-to-end expertise extends from the first move to converged networks all the way through to the full suite of Unified Communications.
Our local presence and global prowess means we can meet any scale of deployment and deliver it as a seamless solution.
Our in-house capabilities and best-in-class partners like Cisco, Avaya and Microsoft enable us to match the best-fit technology to your business however unique.
Our deep knowledge has been hard earned through global deployments that have solved every kind of challenge in every type of industry.
Our intellectual property combined with solutions from best-in-class providers enables you to leverage unique services for competitive advantage.