Customer Relationship management

Products & services

BT Smart Support

Contact us by email Sign up to receive updates

BT Smart Support

It can be a real challenge to find the right IT support package for your organisation. Most businesses are looking for a provider that's agile and flexible. So, we developed BT Smart Support to help you get the IT support you need, when you need it – and with a lower total cost of ownership.

We help our customers to cut risks and costs by giving them the right level of IT support. Which means our customers can focus on what is important to them – their business.

BT Smart Support is a technical support service for your server, storage and network device infrastructure. It’s at a price and support level that suits your needs, and it gives agile IT services straight off the shelf to enterprises

It links our IT service desk with your IT department, and covers infrastructure, including routers, switches, servers and SANs. And logging faults and tracking progress is easy with our online portal. Our Service Level Agreement (SLA) gives you a quick, responsive service that you can trust.

Working with the BT team gives me the level of confidence I need to ensure that my IT needs are understood and met. Their approach is responsive and flexible. The breadth and depth of the experience and skills within their technical teams is second to none, providing us with an ICT solution and service which are both reliable and value for money.”

Malcolm Thompson
Chief Operating Officer, Total Mobile


Levels of support

There are three levels of support, depending on what you need. When things change you can scale your IT support up or down, which means you’re never wasting money or leaving your business exposed to threats.

There are three levels of BT Smart Support to choose from:

All three levels give you support for:

  • Microsoft – Active Directory, Exchange, Clustering Hyper V and SQL (standard support only, DBA or developer not included)
  • VMware
  • Citrix- XenApp, XenServer, Netscalers, PVS, Citrix Access Gateway
  • Cisco switches, routers and firewalls
  • HP Switches
  • Checkpoint firewalls
  • Backup – CommVault, Backupexec, Arcserve, HP Dataprotector, Microsoft DPM
  • Malware – Trend, McAfee, Sophos and Symantec
  • Websense
  • HP and Dell server hardware
  • HP, Dell and EMC SANs


Why BT Smart Support?

  • We run BT Smart Support from our Centre of Excellence. It uses world-class incident management systems, an online portal and a central monitoring toolset. Our highly skilled teams of more than 150 technical support and service people manage it. They're supported by field engineers across Ireland and the UK. We have extensive accreditations in Cisco, Microsoft, HP, Citrix, VMware, EMC and security, among others.
  • We help you manage your IT support budget. You can log unlimited incidents with our service desk – it’s not a bundled incident model like other packages. And you can scale your infrastructure and level of support up or down at any time, so it grows flexibly, with you.
  • There are no set-up costs. Just choose the level that’s best for your business and budget.
  • We help you monitor how you’re doing. The Plus and Premium levels let you measure your key performance indicators. And our online portal makes it easy to log and track incidents.
  • We are ISO 20000 certified, and our Support Centre of Excellence runs ITIL-aligned support and management processes.
  • We’ve built long-term relationships with local and global organisations; our years of experience means we give you services you can count on.
  • BT Ireland has successfully delivered IT support services to more than 500 customers for more than 15 years, through our English-speaking on-shore support desk.


Download the Smart Support Datasheet