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Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
BT Compute offers dedicated and expert data centre services delivered from our state-of-the-art centres in Dublin and Belfast.
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
Sustainability offers significant opportunities for both your organisation and the environment.
You can never eliminate risk entirely. It has always been part of doing business.
Efficiency improvements usually take place at a department or line of business level
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
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Choose a number plan and call charges that meet your business needs
Freephone numbers – 1800
Best for driving sales and enhanced customer care. Make it easy for customers to contact you with an 1800 number that can be called for free from anywhere in the Republic of Ireland.
• Attracts more potential customers by making it easier for them to call
• Enhances customer service
• Establishes a nationwide presence with geographic visibility
• Increases response rates from advertising and marketing campaigns
Shared rate numbers – 1850
Best for generating inbound calls without having to pay the full cost of the call. The caller will be charged a fixed fee per call with the receiver paying the balance on a per-minute basis after an amount of free seconds
Local rate numbers – 1890
Best for long duration customer service calls or technical support calls as the cost of the call is more evenly shared. The caller pays the ongoing local call charge and the receiver pays a fixed fee per call. Mobile calls are charged at additional per-minute levies.
Benefits of Shared and Local rate numbers:
• Decreases costs as the caller contributes to the call charge
• Attracts more potential customers by making it easier for them to call you
• Enhances customer service
• Establishes a nationwide presence
• Enhanced call management
National rate numbers – 0818
Best for general calls to business where the caller pays. The receiver incurs no costs and caller typically pays €0.05 cent per-minute from a fixed phone (mobile call rates may vary).
Benefits of national rate:
• Allows customers to contact you without your business incurring the costs of receiving calls